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Include what you were trying to do, what happened instead, and the page or export size involved. For billing, a Paddle transaction ID is enough.
What to include
- What you were trying to do and what happened instead.
- The page, feature, theme, and export size involved.
- Your browser and operating system.
- Your account email for sign-in or billing questions.
Keep sensitive details out
Never send passwords, API keys, recovery codes, or full payment card details. For billing, a Paddle transaction or receipt ID is enough.
Attach project screenshots only if you are comfortable sharing them, and redact private content first. Read the privacy notice, manage billing from your account, or see the refund policy.